Terms & Conditions

Last Updated: August 15, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Sidra Islamic Wear website, online shopping services, Products, customer support, order processing, payment facilities, delivery services, and related services.

By accessing the Website, creating an account, placing an Order, making a payment, submitting an enquiry, or purchasing any Product from Sidra Islamic Wear, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our Website or Services.

Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined below. The same meaning applies whether they appear in singular or plural.

Definitions

Company – Refers to Sidra Islamic Wear, operating from its retail branches at 52/1, Rafi Ahmed Kidwai Rd, Bata More, Taltala, Kolkata, West Bengal 700016, and 17, Ripon St, Taltala, Kolkata, West Bengal 700016.

Customer – Any individual who visits the Website, creates an account, places an Order, purchases Products, makes an enquiry, or otherwise uses our Services.

Website – Refers to https://sidraislamicwear.com/

Products – Refers to clothing and modest-wear products offered by Sidra Islamic Wear, including hijabs, niqabs, and other Products available through the Website or physical stores.

Order – A request submitted by a Customer through the Website or another authorized channel to purchase one or more Products.

Account – A customer profile created on the Website, where account functionality is available.

Services – Includes Website access, online shopping, Product sales, Order processing, payment processing, delivery coordination, customer support, and related services provided by Sidra Islamic Wear.

Payment Provider – A third-party payment gateway or financial service provider used to process payments made by Customers.

Delivery Partner – A courier, logistics, shipping, or delivery service provider engaged to deliver Products to Customers.

Business Day – A day other than a Sunday or officially recognized public holiday in India.

Scope and Applicability

These Terms apply to:

Use of the Sidra Islamic Wear Website
Browsing and purchasing Products
Customer account registration
Online Orders
Payments and transactions
Shipping and delivery
Returns, exchanges, cancellations, and refunds
Customer enquiries and communications
Use of Website content and other related Services

By using our Website or purchasing Products, you agree to comply with these Terms and any other policies published on the Website.

Website Use

Customers may use the Website for lawful purposes and for browsing, purchasing Products, making enquiries, and accessing information about Sidra Islamic Wear.

You agree not to:

Use the Website for unlawful or fraudulent purposes.
Attempt to gain unauthorized access to Website systems.
Interfere with Website security or functionality.
Introduce viruses, malware, or harmful code.
Copy or reproduce Website content without authorization.
Use Website information for unauthorized commercial purposes.
Submit false, misleading, or fraudulent information.
Attempt to place Orders using stolen, unauthorized, or fraudulent payment information.

Sidra Islamic Wear reserves the right to restrict or suspend access to the Website where reasonably necessary to protect the Website, Company, Customers, or other legitimate interests.

Product Information

Sidra Islamic Wear makes reasonable efforts to provide accurate Product information on the Website.

Product information may include:

Product name
Product description
Product images
Colour
Size or dimensions, where applicable
Material or fabric information, where applicable
Price
Availability
Other relevant Product details

We aim to display Product colours and appearance as accurately as reasonably possible. However, colours may appear differently depending on the Customer’s device, screen settings, lighting, photography, or other technical factors.

Minor variations in colour, texture, pattern, stitching, measurements, or appearance may occur between the Website representation and the physical Product.

Product Availability

All Products displayed on the Website are subject to availability.

The availability of a Product may change without prior notice.

Sidra Islamic Wear reserves the right to:

Limit the quantity of Products available for purchase.
Discontinue a Product.
Modify Product specifications.
Update Product information.
Correct availability errors.
Cancel an Order where the Product is unavailable.

If an Order is accepted for a Product that subsequently becomes unavailable, the Customer will be informed and any eligible payment relating to the unavailable Product may be refunded according to the applicable refund process.

Product Pricing

Product prices displayed on the Website are subject to change.

Prices may be updated due to:

Changes in Product costs
Supplier pricing
Taxes or statutory charges
Promotional offers
Operational changes
Other legitimate business factors

The applicable price for an Order will generally be the price displayed at the time the Order is placed, subject to correction of obvious pricing or technical errors.

Sidra Islamic Wear reserves the right to correct pricing errors before or after an Order is placed, subject to applicable law.

Order Placement

Customers may place Orders through the Website using the available ordering and checkout process.

By placing an Order, you confirm that:

The information provided by you is accurate.
You are authorized to use the selected payment method.
The delivery details provided are correct.
You have reviewed the Products and Order details before submitting the Order.
You agree to pay the applicable Order amount.

Submitting an Order does not necessarily mean that the Order has been finally accepted.

An Order may be subject to verification, availability, payment confirmation, and other reasonable checks.

Order Confirmation

After placing an Order, the Customer may receive an Order confirmation through email, phone, WhatsApp, SMS, Website notification, or another available communication channel.

An Order confirmation generally confirms receipt of the Order request and does not necessarily guarantee Product availability until the Order is processed.

Sidra Islamic Wear may contact the Customer if additional information or verification is required.

Order Cancellation by the Company

Sidra Islamic Wear may cancel or refuse an Order where reasonably necessary, including circumstances such as:

Product unavailability
Incorrect Product pricing or information
Suspected fraudulent activity
Payment failure
Incorrect or incomplete Customer information
Delivery limitations
Duplicate Orders
Technical errors
Violation of these Terms
Other legitimate operational or legal reasons

Where an eligible payment has already been received for an Order cancelled by the Company, the applicable amount may be refunded according to the relevant refund process.

Customer Responsibilities

Customers are responsible for providing accurate and complete information when placing an Order.

This includes:

Full name
Phone number
Email address, where applicable
Billing information
Shipping address
Landmark or delivery instructions, where required
Payment information through the authorized payment process

Customers should carefully review all information before submitting an Order.

Sidra Islamic Wear may not be responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the Customer.

Payments

Customers must pay the applicable Product price, delivery charges, taxes, and other charges displayed during checkout, where applicable.

Payments may be processed through third-party Payment Providers.

Customers agree to use only valid and authorized payment methods.

Sidra Islamic Wear may not have access to sensitive payment credentials processed directly by the Payment Provider.

Customers should not share OTPs, PINs, CVVs, passwords, or banking credentials with Sidra Islamic Wear representatives through phone, WhatsApp, email, or social media.

Payment Confirmation

An Order may be processed only after successful payment confirmation where online prepayment is required.

If a payment appears to have been deducted from the Customer’s account but the Order is not confirmed, the Customer should contact Sidra Islamic Wear with the relevant transaction details.

The Company may verify the transaction with the applicable Payment Provider before taking further action.

Delivery and Shipping

Sidra Islamic Wear may use third-party Delivery Partners to fulfil and deliver Orders.

Delivery timelines may vary depending on:

Delivery location
Product availability
Order processing time
Courier availability
Weather conditions
Public holidays
Transportation conditions
Unforeseen circumstances

Any delivery timeline displayed on the Website is an estimated timeframe unless expressly stated otherwise.

Delivery delays caused by third-party logistics providers or circumstances outside the Company’s reasonable control may not be considered a breach of these Terms.

Customers are responsible for providing accurate delivery information and being reasonably available to receive the Order.

Failed or Undelivered Orders

If an Order cannot be delivered because of:

Incorrect address
Incomplete address
Incorrect phone number
Customer unavailable at the delivery location
Repeated delivery attempts being unsuccessful
Customer refusal to accept the Order
Other circumstances attributable to the Customer

Additional delivery charges or other applicable arrangements may apply.

The treatment of undelivered or returned Orders will be subject to the applicable Refund, Return, and Cancellation Policy.

Returns, Exchanges, Refunds, and Cancellations

Returns, exchanges, refunds, and Order cancellations are governed by the applicable Refund, Return & Cancellation Policy published on the Website.

Customers should review the relevant policy before placing an Order.

Eligibility for a return, exchange, cancellation, or refund may depend on:

Product type
Product condition
Time of request
Order status
Whether the Product has been used
Whether the Product has been damaged or altered
Applicable hygiene requirements
Promotional or discounted Product conditions
Other applicable policy requirements

Nothing in these Terms is intended to remove any consumer right or legal remedy that cannot lawfully be excluded.

Product Condition

Customers are expected to inspect Products after delivery and follow the applicable return or exchange procedure where a valid issue is identified.

Where a return is permitted, Products may be required to be:

Unused
Unwashed
Unaltered
In original condition
Complete with original tags or packaging, where applicable
Accompanied by the applicable Order information or proof of purchase

Specific Product categories may have additional conditions due to hygiene, safety, or other legitimate considerations.

Promotional Offers and Discounts

Sidra Islamic Wear may offer discounts, promotional prices, special collections, seasonal offers, coupon codes, or other promotional benefits.

Unless specifically stated:

Promotional offers are valid only for the specified period.
Promotional offers may be subject to Product availability.
One offer may not necessarily be combined with another offer.
Promotional benefits may have separate return, exchange, or refund conditions.
Promotional prices may not be converted into cash.

The Company reserves the right to modify or withdraw promotional offers subject to applicable law.

Gift Cards, Coupons, and Promotional Codes

Where gift cards, coupons, discount codes, or promotional codes are offered, additional terms may apply.

Customers are responsible for using valid codes according to the applicable conditions.

The Company may reject a promotional code where:

The code has expired.
The code is invalid.
The applicable conditions have not been satisfied.
The code has already been used where limited-use conditions apply.
The code has been obtained or used fraudulently.

Customer Accounts

Where account registration is available, Customers are responsible for maintaining the confidentiality of their login credentials.

Customers should notify Sidra Islamic Wear if they suspect unauthorized access to their account.

The Company may suspend or restrict an account where reasonably necessary to protect the Website, Customer, Company, or other users.

Intellectual Property

All content available on the Website, unless otherwise stated, may be owned by or licensed to Sidra Islamic Wear.

This may include:

Website text
Product descriptions
Logos
Brand names
Graphics
Photographs
Product images
Videos
Designs
Website layout
Original marketing content

Customers may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit Website content without prior written permission, except where permitted by applicable law.

Customer Reviews and User-Generated Content

If the Website allows Customers to submit reviews, feedback, photographs, comments, or other content, Customers are responsible for ensuring that such content:

Is truthful and not misleading.
Does not violate another person’s rights.
Does not contain unlawful, abusive, defamatory, or offensive material.
Does not contain malicious software.
Does not infringe intellectual property rights.
Does not disclose another person’s private information without authorization.

Sidra Islamic Wear reserves the right to remove or restrict content that violates applicable law or these Terms.

The Company may use legitimate Customer reviews or feedback for service improvement and promotional purposes where permitted and appropriately disclosed.

Third-Party Services

Our Website may use or integrate third-party services such as:

Payment gateways
Courier and logistics services
Website hosting providers
Analytics tools
Communication platforms
Social media services
Technology providers

Third-party services may have their own terms and privacy policies.

Sidra Islamic Wear is not responsible for the independent terms, policies, availability, or practices of third-party service providers.

Third-Party Links

The Website may contain links to third-party websites or external platforms.

These links are provided for convenience or informational purposes.

Sidra Islamic Wear does not control third-party websites and is not responsible for their:

Content
Security
Privacy practices
Availability
Products or services
Terms and conditions

Customers should review the applicable terms and privacy policies before using third-party websites.

Limitation of Liability

Sidra Islamic Wear takes reasonable steps to provide accurate Product information and reliable online shopping services.

However, to the maximum extent permitted by applicable law, the Company shall not be responsible for indirect, incidental, special, or consequential losses arising from:

Temporary Website unavailability
Third-party service interruptions
Courier or delivery delays
Events outside the Company’s reasonable control
Customer-provided incorrect information
Unauthorized use of Customer accounts caused by the Customer’s failure to protect credentials
Technical problems beyond the Company’s reasonable control

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Force Majeure

Sidra Islamic Wear shall not be responsible for delay, interruption, or inability to provide Website or related Services caused by circumstances beyond its reasonable control.

Such circumstances may include:

Natural disasters
Fire
Flood
Government restrictions
Public emergencies
Epidemics or pandemics
Strikes
Civil disturbances
Transportation disruptions
Power failures
Internet or telecommunications failures
Cybersecurity incidents
Technical infrastructure failures
Other unforeseen circumstances

Where reasonably possible, the Company may take appropriate steps to minimize the impact of such events.

Privacy

Personal information collected through the Website, Orders, payments, enquiries, and customer communications is handled in accordance with the Sidra Islamic Wear Privacy Policy.

Customers are encouraged to review the Privacy Policy to understand how Personal Data is collected, used, stored, and processed.

Policy Updates

Sidra Islamic Wear may update or modify these Terms & Conditions from time to time to reflect changes in:

Products and Services
Website functionality
Business operations
Payment or delivery procedures
Legal or regulatory requirements
Customer service processes

Updated Terms will be published on the Website with a revised “Last Updated” date.

Customers are encouraged to review these Terms periodically.

Continued use of the Website or Services after revised Terms are published may constitute acceptance of the updated Terms to the extent permitted by applicable law.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising from the use of the Website, purchase of Products, Orders, payments, or Services provided by Sidra Islamic Wear shall be subject to the jurisdiction of the competent courts in Kolkata, West Bengal.

Nothing in these Terms is intended to restrict any statutory consumer right or legal remedy that cannot lawfully be excluded.

Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain effective to the extent permitted by applicable law.

Entire Agreement

These Terms & Conditions, together with the applicable Privacy Policy, Refund & Cancellation Policy, and other policies published on the Website, constitute the applicable terms governing your use of the Sidra Islamic Wear Website and Services.

Contact Us

If you have questions regarding these Terms & Conditions, Products, Orders, payments, delivery, returns, or other Services, you can contact Sidra Islamic Wear using the details below.

Sidra Islamic Wear

Branch 1:
52/1, Rafi Ahmed Kidwai Rd, Bata More,
Taltala, Kolkata, West Bengal 700016

Branch 2:
17, Ripon St,
Taltala, Kolkata, West Bengal 700016

Phone: 91477 26315
Email: sidraislamicwear10@gmail.com
Website: https://sidraislamicwear.com/

For customer support or Order-related queries, please mention your name, Order number where applicable, registered contact details, and the nature of your request so that our team can assist you efficiently.