Privacy Policy
Last Updated: August 15, 2026
Sidra Islamic Wear (“Company,” “we,” “our,” or “us”) respects the privacy of our customers, website visitors, account holders, and individuals who interact with our online store or physical retail outlets.
As an Islamic clothing and modest-wear retailer, Sidra Islamic Wear collects and processes certain personal information when customers browse our Website, create an account, place an order, make an enquiry, communicate with us, or purchase products such as hijabs, niqabs, and other clothing items offered through our online or offline business.
This Privacy Policy explains how we collect, use, process, store, protect, and disclose personal information in connection with our Website, online shopping services, customer enquiries, orders, payments, delivery, and related services.
By accessing our Website, creating an account, submitting your information, placing an order, making a payment, or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.
Interpretation and Definitions
Interpretation
Words with capitalized initials have meanings defined below. The same meaning applies whether they appear in singular or plural.
Definitions
Company – Refers to Sidra Islamic Wear, operating from its retail branches at 52/1, Rafi Ahmed Kidwai Rd, Bata More, Taltala, Kolkata, West Bengal 700016, and 17, Ripon St, Taltala, Kolkata, West Bengal 700016.
Customer – Any individual who visits our Website, makes an enquiry, creates an account, places an order, purchases products, or otherwise interacts with Sidra Islamic Wear.
Account – A customer profile or account created on the Website to access account-related features, order information, or other available services.
Personal Data – Any information that identifies or relates to an identified or identifiable individual.
Services – The Website, online shopping services, product sales, customer support, order processing, delivery coordination, payment processing, and related services provided by Sidra Islamic Wear.
Website – https://sidraislamicwear.com/
Products – Clothing and modest-wear products offered by Sidra Islamic Wear, including hijabs, niqabs, and other products made available through the Website or our retail stores.
Order – A request submitted by a Customer through the Website to purchase one or more Products.
Payment Information – Information relating to payments made for Products, including transaction references and payment status. Sensitive payment credentials may be processed directly by the applicable payment service provider.
Shipping Information – Information required to deliver an Order, including the Customer’s name, contact number, and delivery address.
Service Provider – A third-party organization or individual that supports our business operations, such as website hosting, payment processing, shipping, logistics, analytics, communication, or technology providers.
Usage Data – Technical information collected automatically when a user accesses or interacts with the Website.
Cookies – Small files or similar technologies stored on a user’s Device to support Website functionality, preferences, analytics, and related purposes.
Device – Any device used to access our Website, including mobile phones, tablets, laptops, desktop computers, or similar devices.
You – Any individual accessing the Website, placing an Order, making an enquiry, purchasing Products, or otherwise using our Services.
Types of Information We Collect
Personal Information
Depending on how you interact with Sidra Islamic Wear, we may collect information such as:
Full name
Phone number
WhatsApp number, where applicable
Email address
Billing address
Shipping or delivery address
Account information
Order details
Product preferences
Enquiry details
Customer support communications
Information voluntarily provided through contact or enquiry forms
We collect information that is reasonably necessary to process Orders, provide customer support, communicate with Customers, deliver Products, and operate our business.
Account Information
If Website account functionality is available, we may collect information associated with your account, such as your name, email address, phone number, login-related information, saved addresses, and order history.
Customers are responsible for maintaining the confidentiality of their account credentials and for ensuring that the information associated with their account remains accurate.
Order Information
When you place an Order through our Website, we may collect information necessary to process and fulfil the transaction, including:
Customer name
Contact details
Billing information
Shipping address
Products ordered
Quantity of Products
Order value
Order date
Order status
Delivery information
Payment status
Transaction reference
Customer communications relating to the Order
Payment Information
Payments made through the Website may be processed through third-party payment gateways or payment service providers.
Depending on the payment method used, we may receive information such as:
Payment status
Transaction reference
Payment confirmation
Payment method type
Refund or transaction-related information
Where payment information is processed directly by a third-party payment provider, sensitive payment credentials such as card numbers, PINs, passwords, or authentication credentials may be handled by that provider in accordance with its own privacy and security practices.
Sidra Islamic Wear does not require customers to provide sensitive payment credentials directly to us through ordinary Website forms or customer communication channels.
Shipping and Delivery Information
To fulfil and deliver Orders, we may collect and process information such as:
Recipient name
Contact number
Delivery address
Landmark or delivery instructions, where provided
Order details
Delivery status
This information may be shared with relevant shipping, courier, logistics, or delivery partners where necessary to complete the delivery of an Order.
Usage Data
When you access our Website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Pages visited
Products viewed
Date and time of Website access
Time spent on pages
Referring or exit pages
General Website interaction information
Usage Data may be used to understand Website performance, improve user experience, identify technical issues, maintain security, and analyze Website usage.
Communication Data
We may collect information provided through:
Website enquiry forms
Contact forms
Email communication
Telephone calls
WhatsApp communication
Customer support conversations
Social media interactions
Order-related communication
Such information may be used to respond to enquiries, provide customer support, manage Orders, resolve complaints, and communicate relevant information regarding our Services.
Tracking Technologies and Cookies
Sidra Islamic Wear may use cookies and similar technologies to improve the functionality, performance, and user experience of our Website.
These may include:
Essential Cookies – Used for basic Website functionality, security, shopping cart functionality, account features, and other necessary technical operations.
Preference Cookies – Used to remember certain customer preferences and settings.
Analytics Cookies – Used to understand Website traffic, visitor behaviour, product interactions, and Website performance.
Marketing or Advertising Technologies – Where used, these technologies may help us understand the effectiveness of promotional activities and display relevant communications or advertising, subject to applicable requirements.
Cookies may help us provide a smoother shopping experience and understand how customers interact with our Website.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, account features, checkout, or other Website functions.
Use of Personal Data
Sidra Islamic Wear may use Personal Data for the following purposes:
To provide and operate our Website
To create and manage customer accounts
To process and fulfil Orders
To process payments
To arrange Product delivery
To communicate Order confirmations and updates
To provide customer support
To respond to enquiries
To process cancellations, returns, exchanges, or refunds where applicable
To maintain Order and transaction records
To improve Products and Services
To improve Website functionality and user experience
To understand customer preferences and Website usage
To prevent fraud, misuse, unauthorized transactions, and security threats
To resolve complaints and disputes
To comply with applicable legal and regulatory requirements
To communicate relevant offers, Products, collections, or business updates where permitted
We do not use Personal Data for purposes unrelated to the relevant transaction, service, or legitimate business requirement unless permitted or required by applicable law.
Marketing and Promotional Communication
Where permitted by applicable law and where appropriate consent has been obtained, Sidra Islamic Wear may use contact information to communicate information regarding:
New Products
Hijab and niqab collections
New arrivals
Offers and discounts
Seasonal promotions
Special campaigns
Store updates
Website updates
Other relevant Products or Services
Customers may request to stop receiving promotional communications at any time by contacting us through the official contact details provided below.
Opting out of promotional communication will not necessarily stop essential service-related communication, such as Order confirmations, payment updates, shipping information, delivery communication, refund information, or customer support responses.
Sharing of Personal Data
Sidra Islamic Wear may share relevant Personal Data with trusted third parties where reasonably necessary to operate our Website, process Orders, provide Services, or comply with applicable legal requirements.
Information may be shared with:
Payment gateways and payment service providers
Courier and logistics partners
Shipping and delivery service providers
Website hosting providers
Website technology and maintenance providers
Customer support or communication service providers
Analytics and technical service providers
Professional service providers where reasonably necessary
Government, regulatory, or legal authorities where required by law
We aim to limit information shared with third parties to information reasonably necessary for the relevant purpose.
Sidra Islamic Wear does not sell or rent Customers’ Personal Data as an independent commercial product to unrelated third parties.
Third-Party Service Providers
Certain aspects of our Website and business operations may rely on third-party service providers.
These may include providers supporting:
Payment processing
Website hosting
Website security
Shipping and logistics
Customer communication
Analytics
Technology infrastructure
Marketing or advertising services
Third-party providers may process information according to their own terms, privacy policies, and security practices.
Sidra Islamic Wear does not control the independent privacy practices of third-party providers.
Customers are encouraged to review the applicable privacy policies of third-party services when interacting with those services.
Order and Transaction Records
We may retain information relating to Orders and transactions for purposes including:
Order fulfilment
Customer support
Accounting and financial records
Refund processing
Returns and exchanges
Dispute resolution
Fraud prevention
Legal and regulatory compliance
Such records may include Order details, payment status, delivery information, invoices, communications, and transaction references.
Retention of Personal Data
Sidra Islamic Wear retains Personal Data only for as long as reasonably necessary for the purposes for which it was collected, including providing Services, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, and protecting legitimate business interests.
Retention periods may vary depending on the nature and purpose of the information.
Generally:
Customer enquiry information may be retained for a reasonable period necessary to manage the enquiry and related communication.
Account information may be retained while the account remains active or for as long as reasonably necessary for legitimate business purposes.
Order information may be retained for customer service, accounting, transaction, dispute resolution, and legal purposes.
Financial and transaction records may be retained for the period required under applicable law.
Marketing information may be retained until the Customer opts out, subject to applicable requirements.
When Personal Data is no longer reasonably required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.
Data Security
Sidra Islamic Wear takes reasonable technical, organizational, and administrative measures to protect Personal Data against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Depending on the nature of the information and systems involved, security measures may include:
Restricted access to Personal Data
Controlled access to internal systems
Secure data storage practices
Appropriate technical safeguards
Access controls
Security monitoring where reasonably necessary
Confidentiality requirements for authorized personnel and service providers
However, no Website, electronic storage system, payment environment, or Internet transmission method can be guaranteed to be completely secure.
Accordingly, while we take reasonable measures to protect Personal Data, we cannot guarantee absolute security against every possible security threat.
Customer Responsibilities
Customers are responsible for:
Providing accurate and complete information.
Providing a correct shipping address.
Providing a valid phone number for delivery communication.
Providing accurate email information where applicable.
Maintaining the security of account credentials.
Not sharing account passwords or login credentials with unauthorized persons.
Informing us if they believe their account or personal information has been accessed without authorization.
Sidra Islamic Wear is not responsible for problems resulting from incorrect, incomplete, outdated, or misleading information supplied by the Customer.
Children’s Privacy
Our Website and Services are intended for general customers and are not specifically directed toward children.
We do not knowingly seek unnecessary Personal Data from children.
Where an Order or enquiry involves a minor, the information should be provided or managed by a parent, legal guardian, or other person legally authorized to act on the minor’s behalf where required.
If we become aware that Personal Data has been collected from a child in circumstances where such collection was not appropriate or permitted, we may take reasonable steps to delete the information, subject to applicable law.
Customer Rights
Subject to applicable law and lawful limitations, Customers may have rights relating to their Personal Data, including the ability to:
Request information regarding Personal Data held by us
Request correction of inaccurate or incomplete information
Request deletion of Personal Data where legally permissible
Withdraw consent where processing is based on consent
Request restriction or cessation of certain processing where applicable
Opt out of promotional communication
Raise a privacy-related concern or complaint
To exercise applicable privacy rights, Customers may contact Sidra Islamic Wear using the contact details provided in the Contact Us section.
We may need to verify the identity of the requester before processing certain requests to protect Personal Data against unauthorized access.
Data Related to Returns, Exchanges, and Refunds
If you request a return, exchange, cancellation, or refund, we may collect and process information necessary to handle the request, including:
Order details
Customer name
Contact details
Product information
Reason for the request
Payment information or transaction reference
Delivery information
Supporting photographs or documents where required
Such information may be used to verify the request, process the applicable service, communicate with the Customer, and maintain appropriate business records.
Social Media and External Platforms
Sidra Islamic Wear may maintain or interact with social media platforms and other external communication channels.
If you communicate with us through a third-party platform, information provided through that platform may also be subject to the privacy practices and terms of that platform.
We are not responsible for the independent privacy practices of third-party social media platforms or external websites.
Customers should review the privacy policies of those platforms before submitting Personal Data through them.
Third-Party Links
Our Website may contain links to third-party websites, platforms, payment services, social media pages, or other external resources.
These third-party websites operate independently from Sidra Islamic Wear and may have their own privacy policies and practices.
We are not responsible for:
Privacy practices of third-party websites
Content published by external websites
Security practices of external providers
Information collected by third-party websites
Changes made to third-party services
Customers should review the privacy policies of external websites before providing Personal Data.
International Data Processing
Certain third-party technology, payment, hosting, analytics, communication, or other service providers used in connection with our Website may process or store information outside India.
Where Personal Data is transferred or made accessible outside India, Sidra Islamic Wear will take reasonable measures and comply with applicable legal requirements relating to such processing and transfer.
Legal and Regulatory Compliance
Sidra Islamic Wear may collect, use, retain, or disclose Personal Data where reasonably necessary to:
Comply with applicable laws
Respond to lawful requests from government or regulatory authorities
Prevent fraud or unauthorized transactions
Protect the Website and business systems
Investigate suspected unlawful activity
Establish, exercise, or defend legal claims
Protect the rights, safety, and property of the Company, Customers, employees, or other persons
Such processing may take place without separate consent where permitted or required by applicable law.
Data Breach and Security Incidents
If Sidra Islamic Wear becomes aware of a security incident involving Personal Data, we will take reasonable steps to assess, contain, investigate, and address the incident.
Where notification is required under applicable law, appropriate notifications may be made to affected individuals and/or relevant authorities in accordance with applicable requirements.
Accuracy of Personal Data
Customers are responsible for providing accurate, complete, and current information.
Customers may contact us to request correction or updating of information that is inaccurate or incomplete, subject to applicable verification requirements.
Sidra Islamic Wear is not responsible for consequences arising from incorrect, incomplete, outdated, or misleading information supplied by a Customer.
Privacy and Payment Security Disclaimer
Customers should not send passwords, card PINs, banking passwords, OTPs, CVV numbers, or other sensitive authentication information to Sidra Islamic Wear through email, WhatsApp, social media, or ordinary customer-support communication.
Where payment processing is provided through a third-party payment provider, Customers should complete payment only through the official payment process made available through the Website or other authorized payment channel.
Policy Updates
Sidra Islamic Wear may update or modify this Privacy Policy from time to time to reflect changes in:
Our Products and Services
Website functionality
Data-processing practices
Technology
Business operations
Third-party service providers
Applicable legal or regulatory requirements
Any updated version will be published on the relevant Privacy Policy page with a revised “Last Updated” date.
Customers are encouraged to review this Privacy Policy periodically.
Continued use of the Website or Services after an updated Privacy Policy is published may constitute acknowledgement of the revised Policy to the extent permitted by applicable law.
Governing Law and Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable law, disputes relating to this Privacy Policy or the handling of Personal Data shall be subject to the jurisdiction of the competent courts in Kolkata, West Bengal.
Nothing in this section is intended to restrict any statutory privacy or consumer right that cannot legally be excluded.
Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or the way your Personal Data is collected, used, stored, or processed, you can contact Sidra Islamic Wear using the details below.
Sidra Islamic Wear
Branch 1:
52/1, Rafi Ahmed Kidwai Rd, Bata More,
Taltala, Kolkata, West Bengal 700016
Branch 2:
17, Ripon St,
Taltala, Kolkata, West Bengal 700016
Phone: 91477 26315
Email: sidraislamicwear10@gmail.com
Website: https://sidraislamicwear.com/
For privacy-related requests, please mention your name, registered contact details, Order number where applicable, and the nature of your request so that our team can assist you appropriately.
© 2026 Sidra Islamic Wear. All Rights Reserved.
Sidra Islamic Wear | Privacy Policy