Refund & Cancellation Policy

Last Updated: August 15, 2026

This Refund & Cancellation Policy explains the terms applicable to cancellations, returns, exchanges, refunds, and related payment matters for Products purchased from Sidra Islamic Wear through its Website or other authorized online channels.

By placing an Order or making a payment, you acknowledge that you have read and understood this Policy. This Policy should be read together with our Terms & Conditions and Privacy Policy.

Interpretation and Definitions

Interpretation

Headings are provided for convenience and do not affect the interpretation of this Policy. Words with capitalized initials have the meanings given below, whether used in singular or plural.

Definitions

Company – Refers to Sidra Islamic Wear, operating from 52/1, Rafi Ahmed Kidwai Rd, Bata More, Taltala, Kolkata, West Bengal 700016, and 17, Ripon St, Taltala, Kolkata, West Bengal 700016.

Customer – Any individual who purchases, orders, or attempts to purchase Products from Sidra Islamic Wear.

Product – Clothing and modest-wear products offered by Sidra Islamic Wear, including hijabs, niqabs, and other Products sold through the Website or physical stores.

Order – A confirmed request to purchase one or more Products through the Website or another authorized sales channel.

Cancellation – A request to stop an Order before it is dispatched, subject to the conditions of this Policy.

Return – The process of sending an eligible Product back to Sidra Islamic Wear after delivery.

Exchange – Replacement of an eligible Product with another Product, subject to availability and applicable conditions.

Refund – Return of an eligible amount paid by the Customer after an approved cancellation, return, or other qualifying circumstance.

Business Day – A day other than a Sunday or officially recognized public holiday in India.

General Refund and Cancellation Principles

Sidra Islamic Wear aims to handle cancellation, return, exchange, and refund requests fairly and transparently.

Eligibility depends on the reason for the request, the Product condition, the Order status, applicable hygiene requirements, and the conditions stated in this Policy.

Nothing in this Policy is intended to exclude or restrict any consumer right or legal remedy that cannot lawfully be excluded or restricted under applicable Indian law.

Order Cancellation by the Customer

A Customer may request cancellation of an Order before the Order is dispatched.

Cancellation requests should be submitted as soon as possible through our official contact details or the available Website support channel.

Once an Order has been dispatched, cancellation may no longer be possible. In such cases, the Customer may need to follow the applicable return procedure after delivery, if the Product is eligible for return.

Cancellation is not guaranteed merely because a request has been submitted. The Company will confirm whether the Order can still be cancelled based on its processing and dispatch status.

Cancellation After Dispatch

Once an Order has been handed over to a courier or Delivery Partner, it may not be possible to cancel the shipment.

If a Customer refuses delivery or otherwise causes an Order to be returned without following the applicable return procedure, additional delivery or return-related charges may apply where legally permissible.

Any refund in such circumstances will be subject to verification of the Order status, applicable shipping charges, and this Policy.

Return Eligibility

Eligible Products may generally be requested for return within 7 calendar days from the date of delivery, unless a different return period is expressly stated on the applicable Product page or Order communication.

A return request must be raised within the applicable return period. Requests submitted after the applicable period may not be accepted except where required by applicable law or where the Company agrees to an exception.

For a Product to qualify for return, it should generally be:

Unused and unworn
Unwashed and free from any detergent, perfume, makeup, or other stains
Unaltered and not resized, stitched, cut, embroidered, or otherwise modified
In its original saleable condition
Accompanied by original tags, packaging, or accessories where applicable
Accompanied by the Order details or valid proof of purchase

The Company may inspect returned Products before approving a return, exchange, or refund.

Hygiene and Product-Specific Restrictions

Because Sidra Islamic Wear sells clothing and modest-wear products, certain Products may be subject to additional hygiene-related return restrictions.

Products expressly marked as non-returnable, non-exchangeable, or subject to special hygiene conditions on the Website or at the time of purchase will be governed by those stated conditions, subject to applicable law.

A return may be refused where a Product has been worn, washed, altered, damaged, stained, or otherwise returned in a condition that prevents it from being resold for legitimate hygiene, quality, or safety reasons.

Wrong Product, Damaged Product, or Manufacturing Defect

If a Customer receives a Product that is materially different from the Product ordered, arrives damaged, or has a genuine manufacturing defect, the Customer should contact Sidra Islamic Wear as soon as reasonably possible after delivery.

The Customer may be asked to provide:

Order number or proof of purchase
Photographs or videos showing the issue
Photographs of the packaging where relevant
A description of the problem
Any other information reasonably required for verification

After verification, the Company may, as appropriate and subject to applicable law:

Arrange a replacement
Offer an exchange
Provide an eligible refund
Provide another reasonable remedy

Where the issue is verified as a Company-side error, such as a wrong Product or qualifying damaged/defective Product, the Company will take reasonable steps regarding return or replacement logistics.

Change of Mind or Personal Preference

Where a Customer changes their mind, selects an unsuitable colour or style, orders the wrong size where size options are applicable, or otherwise requests a return for personal preference, the request will be considered only if the Product is eligible under this Policy.

Where a return is accepted for personal preference, the Customer may be responsible for applicable return shipping or related costs, unless otherwise stated or required by applicable law.

The Product must meet all applicable return-condition requirements.

Exchange Policy

Where exchange is available for an eligible Product, the Customer may request an exchange within the applicable return period.

An exchange is subject to:

Product eligibility
Product availability
The returned Product meeting the required condition
Any applicable price difference
Any applicable shipping or handling arrangements

If the replacement Product has a higher price, the Customer may be required to pay the difference before dispatch. If the replacement Product has a lower price, the difference may be handled according to the Company’s applicable exchange procedure.

If the requested replacement Product is unavailable, the Company may offer another eligible option or process an applicable refund.

Non-Returnable or Restricted Products

Certain Products may be excluded from return or exchange where they are expressly identified as non-returnable or where return restrictions are reasonably necessary because of hygiene, customization, alteration, damage, or other legitimate reasons.

Examples may include Products that:

Have been worn or used
Have been washed
Have been altered or customized at the Customer’s request
Have been damaged after delivery due to Customer handling
Are specifically marked as non-returnable on the Website or Order information

These restrictions are subject to applicable consumer rights and will not apply where the law requires a different remedy.

Promotional, Discounted, and Sale Products

Products purchased under promotional offers, discounts, clearance sales, special campaigns, or other reduced-price arrangements may have separate return or exchange conditions.

Any special return or refund condition applicable to a promotional Product will be displayed or communicated where reasonably practicable before purchase.

A promotional or discounted price does not by itself remove any statutory consumer rights that apply under law.

Refund Eligibility

A refund may be considered where:

An eligible Order is cancelled before dispatch and the payment has already been received
An eligible returned Product is approved for refund
A wrong, qualifying damaged, or qualifying defective Product is verified and a refund is chosen or otherwise appropriate
The Company is unable to fulfil a confirmed prepaid Order
A refund is otherwise required under applicable law

Refunds are not automatically available for every cancellation, return, or complaint. Eligibility will be determined according to this Policy, the Order details, the Product condition, and applicable law.

Non-Refundable or Deductible Amounts

Where legally permissible and clearly applicable, the following amounts may not be refundable or may be deducted from an approved refund:

Return shipping charges arising from a Customer-requested return for personal preference
Additional delivery charges caused by incorrect Customer information or failed delivery attributable to the Customer
Charges for optional services separately requested by the Customer
Any amount that is legally required to be withheld or adjusted

No deduction will be made where applicable law requires the Company to bear the relevant cost.

Refund Processing

Once a refund has been approved, Sidra Islamic Wear will initiate the refund through the applicable payment or refund process.

Where reasonably practicable, approved refunds will generally be processed within 7 to 14 Business Days after approval, subject to payment-provider, banking, and transaction-processing timelines.

The actual time taken for the amount to appear in the Customer’s account may depend on the bank, card issuer, UPI provider, payment gateway, or other payment service provider.

Refunds will generally be made to the original payment method used for the Order unless another method is required or permitted by applicable law or agreed by the Company.

Cash on Delivery Orders

For Cash on Delivery Orders, where a refund is approved, the Company may request valid bank account, UPI, or other payment details necessary to process the refund.

Customers should provide accurate refund information. Sidra Islamic Wear will not be responsible for delays caused by incorrect or incomplete refund details supplied by the Customer.

Payment Failure and Duplicate Payments

If a payment fails but the Customer’s account appears to have been debited, the Customer should contact Sidra Islamic Wear with the relevant transaction reference.

Where a duplicate payment is successfully received for the same Order and the duplicate payment is verified, the excess amount may be refunded through the applicable payment process.

Refund timing in such cases may depend on the payment provider and banking system.

Return Shipping and Packaging

Where a return is approved, the Customer must follow the return instructions provided by Sidra Islamic Wear.

Customers should use suitable packaging to protect the Product during return transit.

The Company may not be responsible for damage caused by inadequate packaging by the Customer, subject to applicable law.

Where the return is due to a verified wrong, damaged, or qualifying defective Product, the Company will provide reasonable instructions regarding the return process and applicable shipping arrangements.

Inspection and Verification

Returned Products may be inspected to verify:

Whether the Product corresponds to the Order
Whether the Product is unused and in acceptable condition
Whether tags and packaging are present where required
Whether the reported defect or damage exists
Whether the Product has been altered, washed, worn, or otherwise used

A refund or exchange will be processed after the applicable verification is completed.

If a returned Product does not meet the applicable eligibility requirements, the Company may reject the return and may arrange for the Product to be sent back to the Customer, subject to applicable arrangements.

Fraudulent or Abusive Refund Requests

Sidra Islamic Wear reserves the right to investigate suspected fraudulent, abusive, or repeated misuse of the return and refund process.

Examples may include:

Submitting false damage claims
Returning a different Product from the one purchased
Repeatedly returning used or altered Products
Providing false Order or payment information
Attempting to obtain multiple refunds for the same Order
Other conduct intended to misuse the refund process

Where permitted by law, the Company may restrict or refuse transactions or refund requests associated with verified misuse and may take appropriate legal or other action where necessary.

Refund for Unfulfilled Orders

If Sidra Islamic Wear is unable to fulfil a confirmed prepaid Order because the Product is unavailable or because the Company cannot reasonably complete the Order, the applicable prepaid amount for the unfulfilled Product will be refunded through the applicable refund process, subject to applicable law.

Delivery Delays

Delivery timelines are estimates unless a specific guaranteed delivery commitment has been expressly provided.

Where a Product is delayed due to circumstances outside the Company’s reasonable control, the Company will take reasonable steps to communicate relevant information and support the Customer.

Where applicable law provides a specific refund, cancellation, or other remedy for late delivery, the Customer’s statutory rights will continue to apply.

Force Majeure

Sidra Islamic Wear will not be responsible for delays or inability to process Orders, deliveries, returns, or refunds caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, government restrictions, public emergencies, strikes, civil disturbances, transportation disruptions, power failures, telecommunications failures, major technical failures, or other unforeseen events.

Where reasonably possible, the Company will take appropriate steps to minimize the impact of such circumstances.

Customer Responsibilities

Customers are responsible for:

Providing accurate Order and delivery information
Checking Products promptly after delivery
Raising return or damage concerns within the applicable period
Following return instructions
Keeping Products unused and in the required condition where a return is requested
Providing accurate information required for refund processing
Keeping Order confirmations, invoices, and other proof of purchase

Failure to comply with these requirements may affect eligibility for a return, exchange, or refund, subject to applicable law.

How to Request a Cancellation, Return, Exchange, or Refund

Customers should contact Sidra Islamic Wear through the official contact details provided below and provide:

Full name
Order number, if available
Registered phone number or email address
Product name
Reason for the request
Photographs or supporting information where relevant

Our team may request additional information where reasonably necessary to verify the request.

Policy Updates

Sidra Islamic Wear may update or modify this Refund & Cancellation Policy from time to time to reflect changes in Products, business processes, payment systems, delivery arrangements, or applicable legal requirements.

The updated Policy will be published on the Website with a revised “Last Updated” date.

Customers are encouraged to review this Policy before placing an Order.

Governing Law and Jurisdiction

This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes relating to refunds, cancellations, returns, exchanges, or payments shall be subject to the jurisdiction of the competent courts in Kolkata, West Bengal.

Nothing in this Policy is intended to restrict any statutory consumer right or legal remedy that cannot lawfully be excluded.

Contact Us

For cancellation, return, exchange, refund, or payment-related questions, please contact Sidra Islamic Wear using the official details below.

Sidra Islamic Wear

Branch 1:
52/1, Rafi Ahmed Kidwai Rd, Bata More,
Taltala, Kolkata, West Bengal 700016

Branch 2:
17, Ripon St,
Taltala, Kolkata, West Bengal 700016

Phone: 91477 26315
Email: sidraislamicwear10@gmail.com
Website: https://sidraislamicwear.com/

For faster assistance, please mention your Order number, registered contact details, Product name, and the reason for your request.